The WORST restaurant experience ever!
After my first and last visit to the New Latin American Cafe aka 801 Caf ( a new addition to the Mary Brickell Village), I was greatly disappointed. In an area with lots up scale restaurant's and great service to its customers this restaurant belongs in the streets of Little Havana. First off one word Price gouging clearly we are in Brickell, but from someone who's eaten at several Latin America's around town in her life time, you notice when there's a five to six $ dollar mark up on a Pollo a la Milanesa ( I always order the same thing). So if we must pay for the area so be it, at least the service should be up to par right? Negative. Clueless waitresses, rude managers, and the temperature inside must be at least 50 resulting in a cold meal youre over-paying for. My experience went something like this, they brought out my friends meal 20 minutes prior to mine, not to mention the steak was not medium rare as she ordered it. When my food finally arrived it was cold, and they brought the wrong beans out and forgot the plantains. After waiting 10 minutes for the manager to appear she was rude and uncooperative. I was late to work and the manager never even apologized for the inconvenience, I was comped the meal because I complained, she never offered. In conclusion I see this place closed within a year, unless of coarse our Brickell community is really that desperate for a Cuban Meal during lunch with a minimal commute. I for one will not be returning, and will make sure to warn my office, bldg. and local Brickell friends.